Privacy Policy

Effective date: 1 March 2026

Welcome to Casino Palm. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.casinopalm.co.uk (the "Site"), in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We collect the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, and other registration information.
Financial Data: payment details, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain our services, including account management and customer support.
To process your transactions and payments securely.
To comply with legal and regulatory obligations, including age verification and anti-money laundering checks.
To improve our website, products, and services by analyzing usage data.
To send you promotional materials and offers, where you have consented to receive them.
To prevent fraud and ensure the security of our services.
To communicate with you regarding your account, transactions, and updates.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Performance of a contract: to provide our services to you.
Legal obligation: to comply with applicable laws and regulations.
Consent: where you have given us permission to process your data for specific purposes, such as marketing.
Legitimate interests: to improve our services, prevent fraud, and protect our business.

4. Sharing Your Information

We may share your personal data with:

Service providers and partners who assist us in operating our business, such as payment processors, identity verification services, and IT providers.
Regulatory authorities, law enforcement, or other government bodies as required by law.
Affiliated companies within the Casino Palm group.

All third parties are required to keep your information secure and use it only for the purposes we specify.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. We ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

The right to access your data.
The right to rectify inaccurate or incomplete data.
The right to erase your data in certain circumstances.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

To exercise any of these rights, please contact us using the details below.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. For more information, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Casino Palm Data Protection Officer
Email: [email protected]
Address: Casino Palm Ltd,
1 Palm Street,
London,
United Kingdom,
WC2N 5DU
Phone: +44 20 7946 0123

Thank you for trusting Casino Palm with your personal information.