Responsible Gambling
At Casino Palm, we are committed to providing a safe and enjoyable gaming environment for all our players. We understand that gambling should be a form of entertainment, and we take our responsibility seriously to ensure that our services are used responsibly.
Our Commitment
Casino Palm is dedicated to promoting responsible gambling practices and preventing gambling-related harm. We work closely with leading responsible gambling organizations and adhere to the highest standards set by the UK Gambling Commission.
Setting Limits
We encourage all players to set limits on their gambling activities. You can set the following limits on your account:
- Deposit Limits: Set daily, weekly, or monthly deposit limits
- Loss Limits: Control how much you can lose over a specific period
- Session Time Limits: Limit the amount of time you spend gambling
- Wager Limits: Set maximum bet amounts
To set or modify your limits, log into your account and visit the 'Responsible Gambling' section in your account settings, or contact our customer support team at [email protected] or +44 20 7946 0958.
Self-Exclusion
If you feel you need to take a break from gambling, we offer self-exclusion options:
- Temporary Self-Exclusion: Block access to your account for 24 hours, 7 days, 1 month, or 6 months
- Permanent Self-Exclusion: Permanently close your account
During any self-exclusion period, you will not be able to access your account or receive any promotional materials from us.
Reality Check
Our reality check feature reminds you how long you have been playing. You can set reminders to appear every 30, 60, or 90 minutes to help you keep track of your gaming time.
Recognizing Problem Gambling
Problem gambling can affect anyone. Here are some warning signs to watch for:
- Spending more money or time gambling than you can afford
- Gambling to escape problems or negative feelings
- Lying about gambling activities
- Borrowing money to gamble
- Neglecting work, family, or other responsibilities
- Feeling anxious or depressed about gambling
Getting Help
If you or someone you know is struggling with gambling, help is available. Contact these organizations for support:
GamCare
Website: www.gamcare.org.uk
Helpline: 0808 8020 133 (free and confidential)
Live Chat: Available on their website
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
Helpline: 020 7384 3040
GambleAware
Website: www.begambleaware.org
Helpline: 0808 8020 133
GAMSTOP
GAMSTOP is a free service that allows you to self-exclude from all online gambling sites licensed in Great Britain.
Website: www.gamstop.co.uk
Underage Gambling Prevention
Casino Palm strictly prohibits underage gambling. All players must be 18 years or older. We use advanced age verification systems and regularly monitor accounts for suspicious activity. If you suspect underage gambling, please contact us immediately.
Third-Party Tools
Consider using third-party software to help control your gambling:
- Gamban: gamban.com - Blocks access to gambling websites
- Bet Blocker: betblocker.org - Free gambling blocking software
Contact Us
If you have any questions about responsible gambling or need assistance with your account settings, please contact our dedicated responsible gambling team:
Email: [email protected]
Phone: +44 20 7946 0958
Live Chat: Available 24/7 on our website
Post: Casino Palm Responsible Gambling Team, 123 Gaming Street, London, EC1A 1BB
Regular Reviews
We regularly review and update our responsible gambling policies and procedures. This page was last updated on March 15, 2026.
Remember: Gambling should be fun. When the fun stops, stop.
